Wholesale Operations Manager

Position Summary:

The main function of the Wholesale Operations Manager is to lead the day-to-day operations of the Wholesale department of Sunergos. This will be accomplished by coaching their staff in the sales process, building systems of generating leads, and creating an exceptional customer experience for wholesale partners. They should set a tone of hospitality in their leadership of staff, sales processes, and management of customers. Objectives include holding the Wholesale Representatives accountable to hit sales targets, managing sales pipelines, and delivering excellent service to our Wholesale accounts. This will be accomplished by setting and managing sales goals & KPIs for the Wholesale Representatives, tracking department health using financial reports, and setting and maintaining high standards of quality among Wholesale accounts. 

Note: This role is part of a larger set of organizational changes being made at Sunergos. As those changes develop, this will impact some of the specifics of teams, meetings, and titles. We do not expect the core job represented here to change. 

Accountability Structure:

  • The Wholesale Operations Manager will lead the wholesale representatives
  • The Wholesale Operations Manager is a member of the Sunergos Operations Management Team
    • They will work with this team to enrich the company as a whole, as well as support the careful stewardship of their area of oversight.
  • The Wholesale Operations Manager will report directly to the Sunergos Lead Team. 

Key Responsibilities:

  • Wholesale department oversight and development
  • Training and education
    • Account support
    • Lead the wholesale reps in the development and prioritization of sales efforts, and account maintenance
  • Operate and uphold current policies; they will collaborate on and audit both current and new policies as it relates to wholesale
  • Operational procedure management
  • Development
  • Implementation
  • Continual assessment
  • Operational manual
  • Manage hiring within wholesale department; establish consistent hiring practices, ensure fair and effective evaluations
  • Participate and contribute to team meetings on a regular basis
  • Manage performance reports for wholesale department
  • Financial and data analysis
    • Track sales and expenses via supplied financial reports
    • Track labor costs
    • Expense analysis
    • Collaborate with Lead Team to set prices via provided systems for sellable goods
    • Establish and maintain KPIs as it pertains to healthy operations

Compensation:

  • Annual salary and quarterly bonus structure
    • Bonus structure will be a split quarterly sales team profit share
  • Paid vacation
  • Additional holiday schedule:
    • Easter, Thanksgiving, and Christmas are official "phone-off" vacation days
  • 50% of primary insured's health care premium paid
  • 8oz bag of whole bean coffee per week
  • Simple IRA with a max of 3% salary match

Apply:

Please send your resume to andy@sunergoscoffee.com. Application deadline is 11/20/2026.