General
What are “foundational” and “seasonal” coffees?
These are our two main categories for the coffee we sell. Foundational coffees (orange label) are approachable and familiar and are kept year-round through multi-crop green contracts. Seasonal coffees (green label) are generally sourced from small producers or microlots and rotate quite often. For this category, we seek out brighter and fruitier coffees with more vibrant flavor profiles.
Do you buy coffees from importers?
We seek to purchase our coffees directly from farmers and producers whenever possible. We work primarily with buying partners who share our values of quality and economic responsibility. Together we are able to practice in long-standing relationships with large and small growers and contribute toward infrastructure that creates sustainability.
Are your coffees Fair Trade?
Some of our coffees carry the certification though we don’t indicate such certifications on our packaging. All of our coffees are fairly traded. We are proud to say that our least expensive coffees are purchased at an average price over 145% of Fair Trade. Our seasonals and many other coffees in our lineup are well beyond that percentage. This doesn’t mean you’ll find over-priced coffees in our offerings. After all, fair goes both ways.
Are your coffee beans gluten-free/celiac safe?
Yes. You may notice that some of our coffees have tasting notes that include things like “almond” or “hazelnut”, however this doesn't mean that we add any flavoring or other products to our coffee. In fact, we are actively against that kind of stuff. We also roast in a facility that contains zero allergens, so you don't have to worry about cross-contamination.
How do I manage my coffee subscription?
Create an ACCOUNT on our website using the same email you signed up for with your subscription and you can manage it from your account profile.
Shipping/Returns
What is the refund policy?
All of our coffees are roasted and shipped to order, so we cannot accept returns or issue refunds. If for some reason you are not happy with your purchase, please send an email to info@sunergoscoffee.com and tell us about it. We'd love to find a way to make it right by you.
Can I return online orders to one of your cafés?
We cannot accept any online order returns through our cafés. Please contact info@sunergoscoffee.com to address any issues with your orders.
How will my order ship?
We ship vis UPS and USPS Monday–Friday.
How long will it take to receive my coffee?
We roast to order. Your order will be produced and shipped within 4 business days. Times may vary depending on delivery service, but we provide you with tracking info and support. On average, you will receive your coffee at your doorstep within about 5-7 days after we roasted it.
If I place an order online, can I pick up at a café?
Unfortunately, we don't offer that service right now.
Can I track my order?
With each shipment, you will receive a shipping notification with each order and a tracking number will be provided so you can track your order along the way.
Do you offer free shipping?
We offer free shipping on any order $60 or more to the continental United States.
Can I change or cancel my order?
Please reach out to us at info@sunergoscoffee.com with your order number and we will make our best effort to make the change or to stop the order from being shipped.
Can I use an e-gift card in your cafés / can I use a physical gift card online?
Unfortunately, not at this time.