Policies & Practices
Coffees ship within four business days of your order. Freshness is paramount to brew the tastiest coffee possible and we are committed to only ship the freshest coffee to you. In order to achieve this we roast in 2 weekly cycles. Our first roasting cycle begins on Monday morning and our second begins on Wednesday morning. For the fastest shipment, place your order on Monday by 5pm EST or Wednesday by 5pm EST.
**Please Note: We roast each five-pound bag to order, so there will be a small delay in shipment. In most cases, your order will ship in four business days.
We have the utmost respect for your privacy. The information you provide on this site is used exclusively for our in-house purposes and will not be sold or distributed to any outside organizations.
Your payment and personal information is always safe. We use software that meets and exceeds industry standards and is among the best available today for secure commerce. Your personal and credit card information is secure and cannot be read over the internet.
Coffees are always sent to you with full and accurate descriptions that truly represent potential cup quality. Of course, brewing methods and water quality are subject to individual circumstance though we recommend you use the methods and equipment we outline here on our site. For these reasons, coffees are not subject to return or refund. However, we understand the potential for errors in shipment and are always happy to correct them.
Other merchandise (brewing apparatus, shirts, mugs, . . .) may be returned within 30 days of purchase date at buyers expense. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.